Terms and Conditions dhuffle – Complete Platform Usage Guide

1 Acceptance of Terms

This Terms and Conditions document constitutes a legally binding agreement between you as the user and dhuffle as the platform operator. By accessing, registering, or using any part of the dhuffle platform — whether via website or mobile app — you automatically accept and agree to be bound by all provisions in this document.

If you register on behalf of another individual or organisation, you warrant that you have valid authority to bind them to these terms. dhuffle reserves the right to update or amend these terms at any time, and continued use of the platform after any amendment constitutes acceptance of the revised terms.

2 Eligibility & Registration

To register and use the dhuffle platform, you must meet the following requirements:

• At least 18 years of age on the date of registration
• Not residing in a region or country where online gambling activities are prohibited
• Never been adjudged legally incompetent
• Never been placed on a self-exclusion list by any regulatory body
• Registering in a personal capacity and not on behalf of a company or other entity (unless permitted in writing)

Dhuffle reserves the right to request proof of age and identity at any time. Failure to provide the requested documents within the specified timeframe may result in your account being suspended until verification is complete. All information provided during registration must be accurate, complete, and current.

3 User Account

Each individual is permitted to hold only one active account on the dhuffle platform. Owning more than one account — whether under a different name, email address, phone number, or payment method — is strictly prohibited and may result in all associated accounts being terminated.

• You are solely responsible for all activities that occur within your account
• Passwords must be strong and must not be shared with any other party
• Accounts cannot be transferred, sold, or lent to another person
• Dhuffle recommends enabling two-factor authentication (2FA) for added protection
• Any suspicious activity must be reported to customer support immediately

Dhuffle uses 256-bit SSL encryption to protect all your account data. However, the security of your password and login credentials is your own responsibility. dhuffle will not be liable for any losses arising from a user's negligence in safeguarding their account.

4 Deposit & Withdrawal

All financial transactions on the dhuffle platform are processed in Malaysian Ringgit (MYR). dhuffle supports multiple payment methods including FPX, Touch 'n Go eWallet, GrabPay, and major Malaysian online banking.

• Minimum and maximum deposit amounts vary depending on the selected payment method
• Withdrawals are processed only to the same payment method used for the original deposit (except in specific circumstances)
• Full KYC verification is mandatory before any withdrawal is processed
• Withdrawal processing times are typically between one and three business days, depending on the selected method
• Dhuffle reserves the right to suspend withdrawals if suspicious activity is detected or verification is incomplete
• Deposited funds must be used for gameplay purposes — not for any other activity

All player funds are held in accounts separate from the company's operational accounts. This ensures your funds remain safe and accessible even in unforeseen operational circumstances.

5 Bonus & Promotions

Dhuffle offers a variety of bonuses and promotions from time to time. Each bonus has specific terms that must be met before any withdrawal can be made from that bonus balance.

• Wagering requirements vary by bonus type — check the specific terms of each promotion
• Welcome bonuses are only available to new users who have never previously registered
• Only one promotional bonus may be used at a time unless otherwise stated
• Bonuses obtained through fraudulent or illegitimate means will be voided without notice
• Dhuffle reserves the right to modify, suspend, or terminate any promotion at any time
• The time limit for using a bonus is stated in the terms of each respective promotion

Any attempt to abuse the bonus system — including opening multiple accounts to claim bonuses repeatedly or using automated software to meet wagering requirements — will result in the cancellation of all bonuses and possible account termination.

6 Game Rules

All games offered on the dhuffle platform operate using a random number generator (RNG) that has been independently audited by an accredited third party. This ensures that every game outcome is truly random and fair.

• Game results recorded by the dhuffle server are final and cannot be disputed
• In the event of a technical disruption during gameplay, dhuffle will endeavour to restore the game state to its original condition
• Game results cannot be influenced by any party, including dhuffle employees
• Minimum and maximum betting limits for each game are clearly displayed within the game interface
• Players are responsible for ensuring a stable internet connection while playing

In the event of a technical error resulting in an incorrect payout, dhuffle reserves the right to cancel and reverse any affected transactions. Affected players will be notified as soon as possible.

7 Prohibited Conduct

Use of the dhuffle platform is for personal entertainment only. The following activities are strictly prohibited and may result in account termination and legal action:

• The use of automated software, bots, scripts, or any tools to gain an unfair advantage
• Collusion between players to manipulate game outcomes
• Money laundering or the use of funds from illegitimate sources
• Submitting false identification documents or inaccurate personal information
• Abusing the bonus or promotions system in ways not intended
• Any attempt to hack, infiltrate, or disrupt the dhuffle platform systems
• Transferring funds between different player accounts for illegitimate purposes

Dhuffle operates an active monitoring system to detect suspicious behaviour. If activity that violates the terms is detected, dhuffle reserves the right to freeze the account, withhold the balance, and report to the relevant authorities without prior notice.

8 Privacy & Personal Data

Dhuffle takes the protection of all users' personal data seriously. The collection, storage, and use of your personal data is governed by the dhuffle Privacy Policy, which forms part of this agreement.

• Your personal data is collected solely for purposes related to the operation of the platform
• Your information will not be sold or shared with third parties without your consent, except as required by law
• You have the right to request access, correction, or deletion of your personal data
• All data is stored using the latest industry encryption and security standards

For full details on how we handle your personal data, please refer to Privacy Policy us.

9 Limitation of Liability

The dhuffle platform is provided "as is" and dhuffle makes no warranties, express or implied, regarding its continuous availability or freedom from errors. To the extent permitted by Malaysian law:

• Dhuffle is not liable for any indirect, incidental, or consequential losses suffered by users
• Dhuffle's maximum liability to any user is limited to the total amount deposited within the 30 days prior to the claim
• Dhuffle is not liable for service disruptions caused by factors beyond our control, including internet outages, natural disasters, or third-party actions
• Gambling outcomes are based on chance and skill — dhuffle does not guarantee any winnings

10 Account Closure

Either you or dhuffle may terminate your account at any time. Users may request account termination by contacting the customer support team. Before termination is processed, all unfulfilled bonus requirements will be voided and any eligible balance withdrawal will be processed through the standard procedure.

• Dhuffle reserves the right to terminate accounts without notice in the event of a terms violation
• Accounts suspended pending investigation cannot be used until the investigation is concluded
• Any valid balance in an account closed at the user's request will be returned after verification
• After termination, account data is retained for the period required by applicable law

Players who feel they have a gambling problem may request voluntary account closure and self-exclusion via the page Responsible Gaming.

11 Amendment of Terms

Dhuffle reserves the right to update or amend these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the website. It is your responsibility to review these terms from time to time.

Continued use of the dhuffle platform after any amendments are published constitutes your acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account and withdraw any valid balance.

The "Last Updated" date at the top of this document indicates when these terms were last revised. We encourage you to review this page periodically.

12 Contact Us

If you have any questions, concerns, or need further clarification regarding these Terms and Conditions, the dhuffle support team is ready to assist you.

• Live chat is available 24 hours a day, 7 days a week through the dhuffle platform
• Support email: [email protected]
• The standard response time for emails is within one business day

For account-related enquiries, please log in first and use the live chat function within the platform for a faster response. Our team is fluent in Bahasa Melayu and ready to assist you wholeheartedly.