Your privacy is more than a legal obligation for dhuffle — it is a genuine commitment. This document transparently explains how we collect, use, store, and protect your personal data as a dhuffle platform user.
Six core principles that underpin how dhuffle handles every player's personal data.
All data transmitted between your device and dhuffle servers is protected with 256-bit SSL encryption. Data stored in our databases is also encrypted using the latest industry security standards to prevent unauthorised access.
Dhuffle has never and will never sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. Your data is used solely for platform operations and the improvement of our services.
The identity verification (KYC) process at dhuffle uses a secure, tightly controlled system. Identity documents you submit are stored in an isolated environment accessible only to authorised personnel.
You have the full right to access, correct, or request the deletion of your personal data at any time. Contact the dhuffle support team to submit a request and we will process it within the timeframe required by law.
Dhuffle uses cookies to enhance your browsing experience. You can manage your cookie settings at any time through your browser settings. Essential cookies required for platform functionality cannot be disabled.
The dhuffle Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that every aspect of data collection and processing complies with the legal requirements in force in Malaysia.
Dhuffle takes seriously our responsibility to protect the privacy of all platform users. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the dhuffle website and mobile app.
This document applies to all users of the dhuffle platform, including website visitors, registered members, and anyone who interacts with our services. If you do not agree with any provision of this policy, please stop using our platform.
This Privacy Policy should be read together with Terms and Conditions dhuffle which forms part of the overall agreement between you and us.
Dhuffle collects your personal data in several ways — directly when you register or use the platform, and automatically through tracking technologies. The following are the types of data collected:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | Registration form, KYC |
| Contact Information | Email address, phone number, address | Registration form |
| Financial Information | Bank account number, deposit and withdrawal transaction records | Payment processing |
| Technical Data | IP address, browser type, operating system, device | Automatic — server logs |
| Usage Data | Game records, betting history, login frequency | Automatic — platform activity |
| Communication Data | Live chat records, support tickets, emails to us | Support interactions |
We only collect data that is genuinely necessary for the stated purpose. dhuffle does not collect sensitive data such as medical information or religious beliefs unless required by law.
The personal data you provide to dhuffle is used for the following purposes:
Dhuffle does not use your data to make automated decisions that could negatively affect you without human review. Every significant decision relating to your account involves our qualified staff.
Dhuffle does not sell your personal data. However, in certain situations, we may share your data with selected third parties:
Every third party that receives your data from dhuffle is bound by strict data protection agreements and is only permitted to use that data for specified purposes.
The security of your data is dhuffle's top priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:
Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or for the period required by Malaysian law — whichever is longer. After that period, data is securely deleted using approved methods.
The dhuffle platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. We use several types of cookies:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some sections of the dhuffle platform.
As a dhuffle platform user and under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data in certain circumstances
Object to the processing of your data for direct marketing purposes
Receive your data in a machine-readable format
Restrict the processing of your data under certain circumstances
To exercise any of the above rights, contact the dhuffle support team via live chat or email. We will process your request within 21 business days. For complex cases, this period may be extended up to 60 days with prior notice to you.
The dhuffle platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we discover that we have collected data from someone under the age of 18, we will take immediate steps to delete that data and terminate the relevant account. If you are aware that a minor has registered on our platform, please notify our support team immediately.
The dhuffle platform may contain links to third-party websites or services in certain contexts. This Privacy Policy does not apply to those websites or services.
Dhuffle is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit. The decision to access third-party links is entirely your own responsibility.
Dhuffle reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. The "Last Updated" date at the top of this document will be revised whenever an amendment is made.
For significant amendments, dhuffle will notify users via in-platform notifications or email before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated policy.
We encourage you to review this page regularly to stay informed about how we protect your information.
If you have any questions, concerns, or wish to exercise your privacy rights, the dhuffle team is ready to assist through the following channels:
For official requests regarding your data rights under PDPA, please submit your request by email including your full name, account number, and request details. We will verify your identity before processing any request to ensure the security of your data.
With a full commitment to privacy protection and high-level encryption, playing at dhuffle means your personal data is always kept safe and under control.